Payment and Refund Policy

Payment and Refund Policy

Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. If you have any questions or comments about this policy, please do not hesitate to contact us.

Forms Of Payment

Cash, Check, Money Order, Debit Card, Credit Card (Visa, Master Card, Discover) All debit/credit card transactions will have a processing fee of 3.5 – 5.5% and any tax/permit fees (if applicable) charged in addition to the payment amount unless otherwise noted.

Returned checks

The service charge for a returned check is $75.00, plus any fees applied from your financial institution, regardless of the amount of the check, or the reason that it was returned.

Payment in full is expected at the time services are completed and we may apply a 6% late fee on any items paid after 15 days. Interest and other charges (including, but not limited to, collection fees) up to the maximum amount permitted by law may also be charged. You agree to pay costs and fees, including but not limited to attorney fees, we incur to collect an unpaid balance from you.
Company may require you to authorize payment for Services by credit card or by debiting a bank account, and no additional notice or consent is required before we invoice the credit card or debit the bank account for all amounts due to us for any reason.

Product Warranty Policy

Some items used may have a limited warranty through their manufacture and should be handled accordingly.

Refunds/ Replacement

All purchases are final. Refunds for work performed or not, will be handled at our discretion on an individual basis. In the event that a refund is awarded for services not yet rendered you will be mailed a check for the remaining balance minus a 3.5% processing fee and any applicable cancellation fees.  Please allow up to 8-12 weeks for refunds to be processed.

Cancellations

All requests for cancellations of a project must be in writing by mail or fax if available, and are subject to a 3.5% processing fee. Any projects $300 and over will be subject to an additional penalty of 20% (loss of assumed security deposit). This is a non-refundable fee and cannot be applied to any future appointments. If a project is canceled after work has been started any refund owed will be charged aforementioned fees minus any incurred labor hours at a rate of no less than $50, not exceeding $95 per labor hour.  Please allow up to 8-12 weeks for refunds to be processed.